Terms of Service
Effective June 11, 2026
These terms are published in good faith while formal legal review is in progress. Signed engagements are governed by their order form or services agreement, which controls over this page.
The service
CitedLogic measures how AI assistants (ChatGPT, Gemini, Perplexity) and the Google map pack answer local buyer questions about a business, on real devices in the business’s markets, and delivers done-for-you optimization work (listings, schema, content, citations, review-velocity programs) intended to improve those answers — with re-measurement to document any change.
What we promise — and what we don’t
Evidence: findings we deliver are backed by capture artifacts (screenshot, timestamp, metadata) from our measurement fleet.
The AI Ranking + Reputation Defense Baseline: as published on our pricing page, the baseline is the month-one measurement layer inside the AI Ranking Program. Standalone baselines, when offered, are scoped separately.
No ranking guarantee:AI engines are third-party systems we do not control; their answers change with model updates and other factors outside anyone’s control. Except for commitments expressly stated in a signed order form, we do not guarantee any specific rank, citation, or outcome. Published before/after results are measured observations of specific past engagements, not promises of future results.
Outcome-based components: where an engagement includes an optional verified-lift success component, its trigger, amount, and settlement mechanics are defined in the order form for that engagement.
Your responsibilities
You confirm you are authorized to engage us for the business in question and to let us act on its public profiles and listings where the engagement requires it, and that the information you give us is accurate.
Payment
Fees, billing cadence, credits, and any minimum terms are stated on the pricing page and fixed in your order form. Invoices are due as stated on the invoice.
Intellectual property
We retain ownership of our measurement systems, methodology, and aggregate, de-identified measurement data. You own your business’s content and profiles. Deliverables prepared for you (reports, evidence packets) are yours to use for your business once paid for.
Liability
To the maximum extent permitted by law, our total liability arising out of an engagement is limited to the fees you paid us for that engagement in the preceding twelve months, and neither party is liable for indirect or consequential damages.
Termination, law & contact
Either party may terminate as set out in the order form. Governing law and venue are specified in the order form or services agreement for signed engagements. Questions about these terms: russ@citedlogic.com.