Terms of Service
This page describes the standard engagement. The binding document for any signed engagement is its order form or services agreement, which controls over this page where the two differ.
The service
CitedLogic measures how AI assistants (ChatGPT, Gemini, Perplexity) and the Google map pack answer local buyer questions about a business, on real devices in the business’s markets, and delivers done-for-you optimization work (listings, schema, content, citations, review-velocity programs) intended to improve those answers — with re-measurement to document any change.
What we promise — and what we don’t
Evidence: findings we deliver are backed by capture artifacts (screenshot, timestamp, metadata) from our measurement fleet.
The AI Ranking + Reputation Defense Baseline: as published on our pricing page, the baseline is the month-one measurement layer inside the AI Ranking Program. Standalone baselines, when offered, are scoped separately.
No ranking guarantee:AI engines are third-party systems we do not control; their answers change with model updates and other factors outside anyone’s control. Except for commitments expressly stated in a signed order form, we do not guarantee any specific rank, citation, or outcome. Published before/after results are measured observations of specific past engagements, not promises of future results.
Outcome-based components: where an engagement includes an optional verified-lift success component, its trigger, amount, and settlement mechanics are defined in the order form for that engagement. The paragraphs below describe the standard form of that component; the signed order form controls where the two differ.
Proof Sprint — qualifying outcome: a Proof Sprint order form names one Query, one Market, the engines in scope, a Start Date, and a window of 30 days unless stated otherwise. The outcome qualifies when the Business is named among the first three businesses in the answer to that Query, on at least one engine in scope, captured from a physical device in that Market inside the window, and where the Business was not among the first three at Baseline. Qualification is evidenced by a timestamped, full-frame capture in which the position is visible in the file itself.
Proof Sprint — confirmation before billing: we deliver the capture to you first. No invoice is issued until you confirm in writing that you have reviewed it and want to continue. If you do not confirm, the engagement ends and no fee is due for the sprint.
Proof Sprint — if the outcome is not met: no fee is due for the sprint. You keep the captures we produced. Neither party owes the other anything further for that sprint.
Proof Sprint — assets we deploy: some of the work that produces a qualifying outcome runs on assets we own, host, or administer on your behalf. Where the order form identifies such assets, we may withdraw them if the confirmed fee is not paid when due. Assets transferred to you outright, and changes made on properties you control, are yours and are not withdrawn.
Proof Sprint — what this is not: a Proof Sprint is not a ranking guarantee and does not promise a numeric position, a #1 placement, or any particular result on any engine. It is a fee that becomes payable only on a defined, measured, mutually agreed outcome.
Your responsibilities
You confirm you are authorized to engage us for the business in question and to let us act on its public profiles and listings where the engagement requires it, and that the information you give us is accurate.
Payment
Fees, billing cadence, credits, and any minimum terms are stated on the pricing page and fixed in your order form. Invoices are due as stated on the invoice.
Intellectual property
We retain ownership of our measurement systems, methodology, and aggregate, de-identified measurement data. You own your business’s content and profiles. Deliverables prepared for you (reports, evidence packets) are yours to use for your business once paid for.
Liability
To the maximum extent permitted by law, our total liability arising out of an engagement is limited to the fees you paid us for that engagement in the preceding twelve months, and neither party is liable for indirect or consequential damages.
Termination, law & contact
Either party may terminate as set out in the order form. Governing law and venue are specified in the order form or services agreement for signed engagements. Questions about these terms: russ@citedlogic.com.